Welcome, heroes, collectors, and families! At Toys Sale Store, we’re fellow fans dedicated to bringing officially licensed character magic to your doorstep. We’ve packed this FAQ with answers to your most common questions about our products, shipping, and more. Let’s dive in!

🎁 About Our Products & Collections

What kind of products do you sell? Product
We specialize in 100% officially licensed character merchandise! Our collections include:
  • Toys & Collectibles: From Batman action figures and Disney Princess dolls to Harry Potter wands and DC Comics collectibles.
  • Character Clothing & Apparel: Outfits for the whole family—babies, boys, and girls—featuring Disney, DC, Harry Potter, and more.
  • Accessories & More: Complete your look or display with themed shoes and accessories.
Every item is curated by fans, for fans, ensuring authenticity and quality.
Are all your products authentic licensed merchandise? Authenticity
Absolutely! Authenticity is everything to us. We are a bridge between the screen and your shelf, and we only source products directly from official licensees. You can trust that every Batman cape, Elsa dress, or Harry Potter scarf is the real deal.

🌍 Shipping & Delivery

Where do you ship from and to? Global
We ship from our fan-filled warehouse in Baltimore, USA. We’re proud to offer worldwide delivery to most countries!* Our mission is to empower fandom everywhere. Please note: Due to carrier limitations, we are currently unable to ship to a small number of remote regions. Our checkout system will instantly tell you if we can deliver to your address.
What are my shipping options and costs? Shipping
We offer two clear, reliable paths to get your heroes home:
  1. ⚡ Standard Shipping (Fast & Tracked): Via DHL or FedEx. A flat fee of $12.95 USD. Delivery in 10-15 business days after dispatch. Perfect when you can’t wait to unbox!
  2. 🎁 Free Shipping (Value & Reliable): Via EMS. COMPLETELY FREE on all orders over $50 USD! Delivery in 15-25 business days after dispatch. Perfect for planning ahead or larger hauls.
How long does it take to process and ship my order? Timeline
Your adventure unfolds like this:
  • Order Processing: 1-2 business days. Our team carefully picks, verifies, and packs your order with protective materials.
  • Dispatch: You’ll get a confirmation email with a tracking number as your package begins its journey.
  • In Transit & Delivery: As per your chosen shipping method (see above). You can track its progress every step of the way!
Will I have to pay any extra import duties or taxes? Fees
For a transparent, surprise-free experience, our website automatically calculates and displays any applicable duties or taxes at checkout. The price you see at checkout is the total cost you’ll pay.

💳 Payments & Security

What payment methods do you accept? Payment
We accept secure payments via: Visa, MasterCard, JCB, and PayPal. Your transaction is safe and encrypted.

🔁 Returns & Exchanges

What is your return and exchange policy? Returns
We’re confident you’ll love your merch! However, if a spell goes awry, you have 15 days from the date of delivery to initiate a return or exchange for most items. Items must be in original, unused condition with all tags.
How do I start a return or exchange? Process
It’s easy! Please visit our dedicated Returns & Exchanges page or contact our friendly customer service team directly at [email protected]. We’re here to help make it right!

📦 Orders & Accounts

Can I change or cancel my order after placing it? Orders
We spring into action quickly! Please contact us immediately at [email protected] with your order number. If it hasn’t entered the packing process, we’ll do our best to help. Once an order is dispatched, we cannot cancel it.
I haven’t received my shipping confirmation. What should I do? Support
Don’t worry! First, please check your spam/junk folder. If it’s not there, allow up to 2 business days for processing. If it’s been longer, reach out to us at [email protected] with your order details, and we’ll investigate right away.

Still Have Questions?

We’re here for you! Our team of fellow fans is ready to assist.
Email Us: [email protected]
Store Address: Toys Sale Store | 4070 Blue Spruce Lane, Baltimore, US 21212

Thank you for letting us be a part of your story. Now, go explore the magic!

Start Exploring the Collection Now

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