# Returns & Exchanges – Toys Sale Store “`html
Your Satisfaction is Our Superpower
Hello heroes, collectors, and magical families! We know that sometimes even the most carefully chosen character merchandise might need a return or exchange. Perhaps the Batman cape doesn’t flow quite right, or the Disney Princess dress needs a different size for your little hero. Whatever the reason, our fellowship of fans is here to make the process as smooth as a well-cast spell.
✨ Our Promise: We handle every return with the same care we’d give to a limited-edition collectible. Your satisfaction is our most important mission!
Return & Exchange Time Portal
You have 15 days from the delivery date to initiate a return or exchange. Think of it as your magical window of opportunity—like the limited time to reverse a spell in your favorite fantasy tale!
📅 Important Timeline
Return Window: 15 days from delivery date
Condition Requirement: Items must be unused, in original packaging with all tags attached
Documentation Needed: Original receipt or order number required
Your Heroic Return Journey: 4 Simple Steps
Returning an item is easier than learning a first-year spell at Hogwarts! Follow these steps:
Email us at [email protected] within 15 days of delivery. Use our template below to make it super easy!
Our team will send you a Return Authorization Number and shipping instructions within 2 business days.
Pack the item securely with all original packaging and tags. Include the RA number on the package.
Once we receive and inspect your return, we’ll process your refund or ship your exchange within 5-7 business days.
Magical Return Request Template
Copy and paste this template into your email to [email protected] to initiate your return:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Toys Sale Store Fellowship,
I would like to request a [return/exchange] for my recent purchase.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return/Exchange:
• [Product Name, Size, Color] – [Quantity]
Reason for Return/Exchange: [Please specify: Wrong size, Damaged, Not as described, Changed mind, etc.]
Preferred Resolution: [Refund to original payment method / Exchange for (specify product details)]
Shipping Address for Exchange (if applicable):
[Your Full Name] [Street Address] [City, State, ZIP Code] [Country]Thank you for your assistance with this matter!
Sincerely,
[Your Name]Refund Timeline & Methods
Once your return is received and inspected, here’s what happens next:
⏱️ Refund Processing Timeline
- Inspection Period: 3-5 business days after we receive your return
- Refund Initiation: Within 2 business days after approval
- Funds Appearance: 5-10 business days depending on your payment method
💳 Refund Methods
Refunds are issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
- PayPal: 3-5 business days
Note: Shipping costs are non-refundable unless the return is due to our error (wrong item sent, defective product, etc.).
Protected Artifacts (Non-Returnable Items)
Just as some magical artifacts cannot be returned once their power is unleashed, certain items in our collection cannot be returned for health and safety reasons:
🚫 Non-Returnable Items
- Opened Collectible Figures & Toys: Once removed from original packaging, Batman action figures, Disney Princess dolls, or Harry Potter collectibles cannot be returned
- Personalized or Custom Items: Any merchandise customized with names, dates, or special requests
- Intimate Apparel: Character underwear, swimwear, or socks for hygiene reasons
- Digital Products: Downloadable content, digital codes, or virtual items
- Damaged by Customer: Items damaged after delivery due to misuse or accidents
- Final Sale Items: Clearly marked as “Final Sale” or “Non-Returnable”
Why these restrictions? We must ensure all character merchandise meets health and safety standards for our community of heroes and their sidekicks!